Contact Us

You can place an order by contacting our sales team via phone, email, or by filling out the contact form on this page. We will guide you through the ordering process and provide a quotation based on your requirements.

We accept various payment methods including bank transfers, cheques, and online payments. For institutional customers, we also offer payment terms as per institutional policies. Please contact our finance team for specific details.

Yes, we provide comprehensive technical support for all instruments we supply. This includes installation, training, troubleshooting, and maintenance services. Our technical team is available to assist you with any issues you may encounter.

Delivery timeframes vary depending on the product and your location. Standard products are typically delivered within 1-2 weeks, while specialized instruments may take 4-6 weeks. We will provide you with a specific delivery estimate when you place your order.

Yes, we offer customized solutions tailored to your specific research requirements. Our team of experts will work with you to understand your needs and develop a solution that meets your objectives. Please contact us to discuss your custom requirements.

We provide a standard warranty of 1 year for all instruments, covering manufacturing defects and normal wear and tear. Extended warranty options are also available for purchase. Please refer to the specific instrument documentation for detailed warranty information.